Old Lady Palmer

Old Lady Palmer is only encountered at the beginning of the story.

She is sitting at the table in the center of the cafetaria in the Birthday sequence of the Tutorial. Talking to her triggers an action that gives you a birthday present.

Butch eventually will try to take it from you and the game gives you several options to deal with the situation. Most likely he will attack you, after wich he gets mauled (well not really) by Officer Gomez.

She doesn't actually serve a good purpose, but the "miniquest" makes you smile at least.