Heartache by the Number

Heartache by the Number is a quest in Fallout: New Vegas. The quest is given by Cass, who can be found at the bar in the Mojave Outpost. This quest is intertwined in somewhat complex ways with You Can Depend on Me and Birds of a Feather. It is recommended to read those quests as well to get the complete picture.

Related quests

 * Birds of a Feather
 * You Can Depend on Me
 * Can You Find it in Your Heart?

Objectives
Some of the quest objectives only show up if the player starts this quest by meeting Cass before meeting Alice McLafferty and getting the second set of task for You Can Depend on Me.
 * If player started by meeting Cass:
 * Cass is drowning her sorrows at the Mojave Outpost. Her advice? Go work for the Crimson Caravan.
 * Pitch in at the Crimson Caravan company if you're looking for caravan work.
 * Return to Cass and see if you can get her to part with the title for Cassidy Caravans.
 * Clear the roads for Jackson in Mojave Outpost HQ to allow Cass freedom to leave.
 * (Optional) "Remove" Jackson as an obstacle without Cass or anyone the wiser.
 * Pay your respects with Cass at her caravan's grave.
 * Investigate the wreckage of the Griffin Wares caravan with Cass.
 * Track down Durable Dunn's missing caravan with Cass.
 * Investigate path:
 * Investigate the Crimson Caravan for reasons behind the attack.
 * Investigate the Silver Rush in Freeside for evidence on the Van Graffs' guilt.
 * Take the evidence of the Caravan attacks to Jackson at the Mojave Outpost.
 * Assassinate path:
 * Find Alice McLafferty at the Crimson Caravan Camp and "settle accounts."
 * Find Gloria Van Graff at the Silver Rush in Freeside and make that bitch eat her hair.

Quick walkthrough

 * Either begin You Can Depend on Me and continue that quest until given the task of convincing Cass to part with Cassidy Caravans, or meet Cass and talk to her until the quest begins.
 * If not already completed, do the first part of You Can Depend on Me
 * Return to Cass and convince her to part with the title for Cassidy Caravans.
 * Either clear the roads so Jackson will let her leave by getting and completing the quest Can You Find it in Your Heart?, or kill Jackson quietly with no one seeing.
 * Ask Cass to join you.
 * Talk to her about what she wants to do next.
 * Pay your respects with Cass at her caravan's grave.
 * Investigate the wreckage of the Griffin Wares caravan with Cass.
 * Track down Durable Dunn's missing caravan with Cass.
 * Cass will want to kill McLafferty and Van Graff, but you can suggest a peaceful option:
 * Option A: Investigate Crimson Caravans and the Silver Rush
 * Crimson Caravan: The evidence is located inside a locked safe in McLafferty's office, next to her desk.
 * Silver Rush: The evidence is located inside a hard locked safe behind a hard locked door. There is also a Hard computer terminal to unlock the safe.
 * Take the evidence of the Caravan attacks to Jackson at the Mojave Outpost.
 * Cass receives Calm Heart perk (+50 HP).
 * Option B: Assassinate Alice McLafferty and Gloria Van Graff
 * Kill McLafferty
 * Kill Gloria Van Graff
 * Cass receives Hand of Vengeance perk (+15% damage with guns).


 * If the player completes the quest peacefully for the Calm Heart perk they can then go kill both McLafferty and Van Graff and get the Hand of Vengeance perk, but Cass then loses the Calm Heart perk.
 * As soon as the player kills one or the other of Cass's enemies, the peaceful option becomes impossible.

Getting started
The player always gets this quest from Cass, even though they may be led to Cass via other quests (You Can Depend on Me or Birds of a Feather). If the player meets Cass first, the quest begins, but it just sends the player to the Crimson Caravan camp to start You Can Depend on Me.

If the player has not already completed You Can Depend on Me up to the point where Alice McLafferty gives them the Cassidy Caravans buyout offer, the first order of business is completing that quest up to that point. Then the player can return to Mojave Outpost and start trying to get Cass to sell her caravan.

Recruit Cass as a companion
Cass won't join your party because she owns a caravan, and her emotional attachment to it is such that she can't see leaving that life, even if in reality she's nearly broke and her "caravan" is destroyed. The player can convince her to sell the caravan via several methods, all of which involve either a barter or speech challenge: Obviously magazines can be very helpful in getting the skills to the required levels. If the player doesn't have adequate Barter or Speech even with a magazine the quest cannot be completed until the player levels up and gets one of those high enough to continue.
 * With 50 Barter the player can choose to sweeten the deal by throwing in an extra 750 caps.
 * With 75 Barter the player can offer to challenge her to a drinking contest. The player will need to provide (and drink) 12 whiskeys.
 * With 50 Speech the player can suggest that the Outpost is a pretty terrible place to be trapped.
 * Cass will agree, but will point out that Ranger Jackson won't let her leave.
 * The player can solve this problem by talking to Jackson and completing Can You Find it in Your Heart?, which involves clearing out the giant ants from the road down the hill, or can kill Jackson in a sneaky fashion (losing Karma in the process).
 * With 75 Speech the player can just challenge her by telling her she's responsible for the destruction of her caravan, and she'll reluctantly agree.

Once Cass agrees to sell, the player needs to ask her what she's going to do next, and eventually the option to ask her to join will can be selected. The next step is to talk to her (via the Companion wheel) and she'll eventually say that she wants to go visit the wreckage of her caravan.

The mystery of the caravans
When the player finds Cass's caravan, it's nothing but a dead brahmin and some miscellaneous loot (which Cass doesn't mind if the player takes). However, Cass notices something suspicious and suggests visiting the Griffin Wares Sacked Caravan, where a similar attack took place.

After visiting the remains of that caravan and poking around a bit, Cass will get even more suspicious and suggest looking over yet another caravan's remains: Durable Dunn's Sacked Caravan.

At Durable Dunn's Sacked Caravan, the bodies of some Van Graff thugs suggest to Cass that something is fishy in the state of Nevada, and she comes to the conclusion that Alice McLafferty and Gloria Van Graff have been colluding to attack caravans and remove competition for the Crimson Caravan trading company. She wants to immediately go exact some justice, wasteland-style. The player can agree, or suggest a peaceful solution.

Violent Solution
The Van Graffs are heavily armed and have good armor. Going into the Silver Rush and winning the ensuing gun battle may be very difficult. A stealth boy can be used to great effect here.

However, if the Courier kills Simon first, four of the Van Graff thugs will come outside to do battle with the courier. By using a weapon such as a sniper rifle, they can be eliminated without too much difficulty. Upon entering the building, the Courier will be faced by one thug, Jean-Baptiste Cutting, and Gloria Van Graff. If the Courier takes out Cutting first, then the other two are relatively easy to dispose of.

It is also possible to kill all of the Van Graffs inside the shop by killing Jean-Baptiste Cutting first, and then standing behind Gloria Van Graff to keep the thugs from firing on you. They will all run behind the counter to try to take a shot at you and you can kill them one at a time.

an extremely easy way to kill the Van Graffs is to ask Gloria for a job. When you are given the job of guard at the door, allow the customer with the merchant outfit to enter without checking him and he'll blow the place with a powerful explosive, killing everyone inside. Cass will react just as if you killed the Van graffs yourself.

Peaceful Solution
This way is perhaps the more complicated route, but it does very little to decrease your Karma and in the NCR's case does much more positive than negative.


 * Start by going to the Silver Rush Casino without Cass, as having her as a companion will trigger aggression from the Van Graffs. Instead, have her wait outside and pickpocket the door man for the office key. Go inside, either using a Stealth Boy or with a high sneak rating to get inside the back office.


 * Enter the Van Graff's safe (requires 75 lockpick) and retrieve the note. Leave the Silver Rush. If you're feeling daring, you can go upstairs and lockpick the door to the room at the end of the hall on the left for some basic van graff style weaponry (plasma rifle, some ammo).


 * Go to the Crimson Caravan Camp, and while sneaking/stealthing enter Alice's office, lockpick her safe to retrieve the second note. Do this well and you shouldn't have to be violent with anyone.


 * Once you have both notes, take them to Ranger Jackson at the Mojave Outpost. After giving him the news of the conspiracy, speak to Cass and the quest will be completed, earning you 500xp and the Calm Heart perk - which gives her a +50 permanent health bonus (warning! may be bugged - see Calm Heart page for info).

Bugs

 * If the PC accepts Can You Find it in Your Heart? and You Can Depend on Me before talking to Cass this quest will glitch so that the PC has "Clear the roads for Jackson..." and "(Optional) "Remove" Jackson as an obstacle..." completed and cannot progress any further.Solution Needed (PS3 and Xbox 360 Confirmed)
 * Solution: If she becomes your follower, just use the Talk To option and she will ask to go pay her respects at her caravan's grave. (PC,Xbox 360 and PS3 Confirmed)
 * Alternative Solution: If you previously killed the Van Graffs for the Brotherhood of Steel, but still want to finish the quest in peaceful way (and to obtain Calm Heart Perk for Cass), get both pieces of contract from VanGraffs and McLafferty, then bring the proof to Ranger Jackson, the quest will be completed after you speak to Cass.
 * Alternative Solution: Further to the situation described by the alternative solution noted above for the PC, it's worth noting that the quest log within the Pip-Boy will still show the waypoint to complete the quest as "Settling the score" with Alice McLafferty. If this happens, killing McLafferty will not end the quest, you will gain Infamy with the NCR - there will be no dialogue option to end the quest either before shooting her. The trick is to take the affore mentioned evidence to Ranger Jackson at the Mojave Outpost and the quest will end granting the Calm Heart Perk to Cass.


 * The continuity of this quest will be very confusing if you previously killed the Van Graffs for the Brotherhood of Steel or for other reasons. Upon first meeting Cass, she will tell you that she's glad the Van Graffs have been dealt with and that all that's left is to kill McLafferty.  The game will trigger the "Kill McLafferty" leg of the quest, even though neither you, nor Cass herself, have any idea why she should be killed.
 * A glitch is involved due to the above event. If action is taken upon the Van Graffs before the quest, then the murder of McLafferty will not end the quest, nor change options. It will appear to be uncompleteable since the marker is still shown at her body. However, after a longer wait you can talk to Cass, thus ending the quest.
 * Jean-Baptiste may have holstered his rifle meaning he does not shoot Cass, just stares her in the face. If this happens, kill cass outside of the silver rush before talking to him. NOTE: You may need to be on hardcore to kill this companion so a brief setting change be necessary. (not so, just dismiss her as a companion and then kill her, the tag that marks them for unconciousness only works when they are actively in your party.  Killing her while not a companion will not result in unconciousness, but death, and incurs no penalties or benefits to any faction.  In fact, she doesn't even become hostile.)
 * There is a glitch when trying to give the package to Hildern if you have already completed the There Stands the Grass quest. He will not open a dialogue option for handing him the package meaning you can't finish the quest.


 * When accessing the Van Graffs safe and terminal the graphics didn't show up but the noise was made for each. A way around this is to try the safe and use the vibrations of the controller to determine if the bobby pin is in the right area.


 * If you enter the Silver Rush and leave before the scene between the Van Graffs and the individuals that owe them money is complete the characters will remain frozen when you return. If you are trying to gather evidence against McLafferty and the Van Graffs, this will leave you unable to enter the Silver Rush to find the evidence without triggering them to attack you.


 * Upon choosing to "find evidence" for cass, then killing the Van Graffs anyway, recieving the note in the Van Graffs' safe does not let the courier finish the quest through a non-violent manner. The Courier can still give the evidence to Major Jackson, although this yields nothing. The only way to complete the quest is to Kill Alice too.
 * While attempting to complete non violently, and bringing Cass to see Jean-Baptiste he will attempt to kill her. If you tell him he will be sorry, they turn hostile towards you. If the courier and Cass survive the ensuing fight the letter will not be in the safe, and the terminal will not be accessible. Not sure what causes this. The only way to complete is to kill McLafferty.(You can avoid the fight if you choose the terrifying presence option only if you have the perk)


 * If you kill the Van Graffs by bringing Cass to see Jean-Baptiste (And locking yourself into the "kill" chain) it seems you can kill McLafferty by simply taking Cass in your party to see McLafferty, then "releasing" Cass. As soon as she is released, she guns down McLafferty, none of the NPC's fire on her, or you. She then opens a dialog with you, talks the end of the quest through, then continues walking off back to her waiting point. No Karma is lost

(possible location) - She can be found NW of HELIOS One.
 * There appears to be a bug by which the quest cannot be completed if you tell Cass to wait while attempting to sneak around to recover quest evidence. Presenting the evidence to Jackson does not resolve the quest, although this may be because Cass isn't around to talk to (she appears to have not reliably default to the starting location (Mojave) or Lucky 38 like most other followers)


 * (Possible Occurrence)After taking Cass to her caravan wreckage she will tell you to go to the next caravan site, but she will then stop following you and cannot be reacquired.(Tested on Xbox 360 and PS3)

-fix: kill one of the strip gate guards, there will be a key on the "corpse"
 * When I killed the Van Graffs by bringing Cass to see Jean-Baptiste, I got locked out of the Las Vegas strip and the Lucky 38. The North Gate to the Las Vegas strip says you need a key to pass the gate.

Behind the Scenes
This is one of many quests that are named after songs that can be heard on the radio, in this case the Guy Mitchell song Heartaches by the Number, which is broadcast in-game on Radio New Vegas.