Vault-Tec Rep

The Vault-Tec representative, more commonly known as the Vault-Tec rep, was a door-to-door salesman working for Vault-Tec in 2077. After the Great War, he became a ghoul, eventually settling down at Goodneighbor's Hotel Rexford in 2287.

Background
The Vault-Tec rep began working as a salesman for Vault-Tec in 2057. He was responsible for going door-to-door, assisting with finalizing paperwork for families pre-selected for entrance to their local vault. He had his van serviced once a month at the Red Rocket truck stop near Concord. The employees apparently found him irritating, describing him as an "uppity asshole" in their service logs.

The rep was doing his rounds in the neighborhood of Sanctuary Hills in the final hours prior to the Great War when he visited the Sole Survivor's family, having attempted to speak with them several times before. Upon being greeted at the door, he informed them that due to Nate's service in the US Army, they had been selected for entry into Vault 111.

When the air-raid sirens went off, signaling that nuclear strikes from China were imminent, the rep approached the officer guarding the gate, attempting to force his way into the vault his employer had constructed. Despite his persistence and association with Vault-Tec, he was refused entry and driven off when a power armored soldier ultimately threatened to open fire with a minigun. As he fled the scene, the salesman angrily informed the guards that he would report the incident. For his work, the rep was to be rewarded a pack of steak knives.

Post-War
Despite being unable to secure a spot inside Vault 111, the Vault-Tec rep managed to survive the nuclear exchange. To his surprise, the radioactive fallout did not kill him but mutated him into a ghoul.

The next 200 years would prove difficult for the former salesman. He lived for about a year in Sanctuary, while his only companion was Codsworth, who went about his usual business. His once-valuable business skills were of little use in the anarchic aftermath of the war, and his status as a ghoul earned him scorn and animosity from un-mutated survivors. He was forced to live as a drifter and vagrant, squatting in various communities, where he was constantly taunted and threatened by the residents.

Eventually, he discovered Goodneighbor, soon after being denied residence in Diamond City. This urbanized community located right in the heart of downtown Boston was a far cry from Diamond City, having been founded by those exiled from the green jewel's walls. While this earned him a warmer reception than he was used to in a new town, it did little to ease the trauma of the past centuries, and he generally confined himself to his room at the Hotel Rexford. It was some time after this that he was reunited with the Sole Survivor.

Quests

 * War Never Changes: Interacting with the Vault-Tec rep prompts the player character to choose their SPECIAL stats for the first time and enter a name for the Sole Survivor.
 * Familiar Faces: The Sole Survivor runs into the Vault-Tec rep in the Hotel Rexford and he can't believe his eyes. He will share his feelings and experiences with them and can be subsequently recruited and sent to a settlement.

Other interactions

 * When the Sole Survivor talks to him about Vault 111, he will say that he didn't know anything about the vault's cryogenic stasis and that he was supposed to "win a pack of steak knives," a reference to the popular stage play and film Glengarry Glen Ross by David Mamet. The knives were, ironically enough, the second-place prize in the sale contest.
 * Deacon, Piper and MacCready like recruiting the Vault-Tec rep. Cait, Hancock, Strong, and X6-88 dislike recruiting him. Danse will hate it if you recruit him.
 * Cait loves and MacCready likes when answering his question with the "blood of your enemies."
 * He can be assigned as a level 4 merchant for the trading emporium and will start selling rare junk items, such as the clean broom, military ammo bag and military grade duct tape. He also sells a unique armor piece, the Apocalypse left greave.
 * If recruited and sent to a settlement, the Vault-Tec rep will say lines about how Vault-Tec kept him in the dark about their experiments.
 * After being sent to a settlement, he will continuously repeat similar dialogue sentences about his hardships over the years, the Sole Survivor having it easy and that things will be looking up.

Appearances
The Vault-Tec rep appears only in Fallout 4.

Behind the scenes

 * The Vault-Tec rep's MOCAP animation was performed by Rick Vicens.
 * In The Art of Fallout 4, character gen storyboards in the preproduction chapter describe him as "The rep looks like Fredo Corleone, smooth but obviously nervous."